Cancellation and "No Show" Policy

If you need to cancel a training you are registered for, you must cancel within 5-business days prior to the start of the training.

If you do not cancel prior to 5 days, or if you are a "no show" to a training, you will be charged a late cancellation fee / "no show" fee equal to the cost of the training. See below for specific policies that apply to OSAP Core Team members and non-OSAP participants. NOTE: This cancellation fee applies to all trainings, including online trainings and live web-based trainings, as well as face-to-face trainings.

For online trainings, please be aware that participants who do not complete the pre-test by the 3rd day of training will be dropped from the course and will be considered a “no show,” resulting in being charged the "no show" fee equal to the cost of the training.

You have two options to cancel a registration:

To cancel online, you can login to your account at the Training System website,, and access "Your Trainings" by clicking on your login name in the upper right corner of the screen, once you are logged in.

  • You will receive a confirmation email to verify that you cancelled. If you do not receive the verification email, you must follow up by sending an email. Note you will not be able to cancel online after the 5-day cutoff.

To cancel by email, contact us directly at or call 505-934-3578.

Emergency Cancellations: In emergency situations where you are not able to cancel 5 business days before the training, please send an email to

OSAP Core Team participants

  • OSAP Core Team Members who do not give notice within 5 business days prior to the start date of the training will receive a bill for the late-cancellation fee of the cost of the training. Federal holidays are not business days.
  • For self-paced online trainings, Core Team Members who register, and do not cancel registration 5 business days prior to the start of online training, or who do not complete the pretest by the end of the third day are considered late cancellations/no show.
  • If you have an outstanding balance with the training system, you will not receive certificates until the balance is paid and in some cases with long standing balances, you will not be able to attend other trainings. This fee helps to defray costs incurred by last minute cancellations and no-shows.
  • Any individual who is a "no show" to two trainings (including online trainings) will not be allowed to register for another training until the balance they owe for the two unattended trainings is paid in full.
  • Anyone who has an outstanding balance at the end of a fiscal year will not be able to register for future training until the balance is paid.
  • Any Core Team Member who receives an "incomplete" for two self-paced online trainings will need to pay full price if they register for another online training. Only after paying for, and completing this training, will you be eligible to attend future online trainings at no cost. (An "incomplete" is when you start a self-paced online training, by the designated third day, but you do not complete all the requirements)

Non-OSAP Core Team participants

  • Non-OSAP Core Team participants who do not cancel 5 business days prior to the start of the training will be charged the full tuition cost, and therefore will not be refunded their paid fee. If you have not paid for the training in advance, you will be charged the full amount of the training. You are required to pay this in order to receive certificates for any other training you attend. If an outstanding balance is carried for 30 days after an invoice is received, you will not be able to register for other trainings until the balance is paid.
  • Registrations canceled 5 business days prior to the training will be reimbursed their paid fee minus a $5.00 processing charge within 30 days after the training has occurred.
  • In some cases, Kamama Consulting will issue a Tuition Transfer Credit to be used by June of the current fiscal year. Once the Transfer Credit has been applied to another training, it cannot then be canceled or used a second time.
  • Should Kamama Consulting cancel a training due to low enrollment or some unexpected event, you will have the choice of receiving either a full tuition credit good until June of the current fiscal year, or a full refund within 30 days after the training cancellation was issued.

If you are a late-cancel or no-show to a course and receive a bill, please send payments to:

Kamama Consulting
PO Box 371
Placitas NM 87043


Attendance and Requirements for Certificates 

Workshops will begin and end promptly at the scheduled times unless determined otherwise by the trainer at the beginning of the workshop.

  • Participants must sign in both in the morning and afternoon and attend the entire workshop, and complete the post-training evaluation to obtain credit for the course. Live web-based training participants will be monitored through the attendance report as well as participation throughout the entire training.
  • Speak with the Kamama Training Coordinator (Contreta Endwarrior) or to the facilitator (during the workshop) if you are unable to be present in the workshop at all scheduled times.
  • If a participant misses more than 15 minutes of a workshop, no Continuing Education Hours will be awarded. This includes live web-based training. The participant that misses 15 minutes or more of a training can request a certificate of attendance to  A certificate of attendance will be issued and mailed out reflecting the time the participant attended the training, but will not have Continuing Education Hours.  On a case by case basis, a participant may be able to receive a certificate with Continuing Education Hours if they miss 30 minutes or less.
  • The following needs to happen if you miss up to 30 minutes and want to request Continuing Education Hours:
    • You must contact the Training System within 48 hours of the training. Do not attempt to address this issue with the trainer, this will result in no Continuing Education Hours being issued. You must provide justification for your missed time and proof to support your claim. Participants that have more than 2 requests in 1 year will not be considered.
    • A decision will be made based on your justification and proof. All decisions are final. Certificates of completion will not be issued to absent participants.

Attendance Specific to Online Trainings

  • Be advised a self-paced online training requires dedicated time and attention for work that must be submitted in order to successfully complete the online training. Due to the time sensitivity and attention needed a self-paced online training is more intensive than an in-person training. Each online training will have the number of hours it will take to complete the training listed on the registration page. Plan to spend that much time completing the course.


Important Note: Non OSAP Core team Participants should also refer to payment policies for additional information.

© 2021 Kamama Consulting. All Rights Reserved.